Learn More - Voice Recording


We understand the importance of maintaining our client’s good business name in the eyes of the public. Because we represent you each time we call a debtor, we have invested in the latest technology to protect your name as well as ours. The most important of these investments is our digital voice recorder. Each time we contact a debtor, we record the call. This protects us by providing a permanent record of the conversation and these recordings also serve as a way to enhance collector training.

The use of the recordings for training happens when collectors review selected calls with the collection manager. During these reviews, the collection manager will give the collector personalized, specific attention and provide suggestions for individual improvement. This type of training helps a collector improve and enhance his or her skills, and the result is some of the best collectors in the country.

For you, the client, the digital voice recorder offers the assurances that your accounts are being handled legally and professionally. The following example demonstrates this point: a debtor called our office to talk to a collector about their bill. Even though the collector handled the account with the same professionalism as always, the debtor called our client’s office and made false, slanderous claims about the collector’s conduct. When our client called to express some concern, we were able to play back the call. This helped the client realize that regardless of what a debtor might tell them we are always professional when representing them.