Collection Staff Hiring Practices

The cornerstone of any collection operation is the collector. At North American Recovery, we offer our collectors solid compensation plans, together with lucrative incentive programs and benefits. With a single operational center, we do not have the high operational costs of multi-branch agencies, which allows us to re-invest a higher percentage of revenues back into the collection process. The result is a tightly controlled, state-of-the-art collection operation.

With the advent of advanced technological breakthroughs, such as predictive dialers and online services; many agencies have forgotten that the process still relies on a talented, professional debt collector. We at North American Recovery realize that it takes a qualified, skilled collector on the phone, every day, talking to neighbors, relatives, and finally, your debtors. The focus of our operation is on the collector with our technology in support, not the other way around.

When hiring collectors, we look for highly motivated individuals who will thrive in a competitive, professional environment and we do not require prior collection experience. This may sound odd but we have developed such a comprehensive training program that it does not matter if someone has prior experience or not. We will have them trained and operating at full speed within 90 days. In fact, it makes it easier if they have not developed bad habits at another agency. What we do look for is the right "type" of person. One with personality traits that will allow them to do a difficult job, using our proven professional techniques, and enjoy the success they will achieve.

Every prospective collector goes through the same four-step interview process as all of our other employees: A first interview with a department supervisor, a criminal background check, a credit and reference background check, a second interview with a senior manager, and finally, a pre-employment drug test before an offer of employment is made. All collectors (and all employees for that matter) must also pass our FDCPA test before we allowed them to begin performing their job. We hold re-training classes daily for collectors, weekly for all employees, and we re-test everyone quarterly. We also train and test on the state collection regulations.