Disaster Recovery / Business Resumtion

At NORTH AMERICAN RECOVERY, we recognize that there is a big difference between a backup plan and a recovery plan. Our recovery plan does not deal solely with disaster recovery. We also have procedures in place for common data loss, such as an employee mistakenly deleting the wrong file, or a missing e-mail string. Our disaster recovery preparedness ensures that NORTH AMERICAN RECOVERY will be able to resume activities within 72 hours after a natural disaster disrupts our normal performance. Our goal is to have at least 75% of our staff operational in this period, doing at a minimum the following functions:
  • Sending out letters/statements
  • Making telephone calls to debtors
  • Posting payments
All switch and router settings, passwords, and device baseline information is stored off-site. All servers, firewalls, and routers are upgraded on a regular basis.

Our disaster security measures reflect the realities of the geographic location of our corporate headquarters in Salt Lake City, Utah. The location of our office eliminates any concerns from forest fires, landslides, mudslides, tornadoes, or shoreline impact hurricanes.

The Computer Manager, Inc. supports our software during regular business hours. They access our system through a secure internet connection to handle any software problems or programming needs. Asierus Carefree Technologies supports our server hardware 24 hours a day, and guarantees a four-hour response time.