Account Processing

Prior to sending the first FDCPA-approved notice or making any phone attempts, our client services IS staff will check all new accounts for data input accuracy.

Within 24 hours, the following will happen:
  1. Our Data Entry Department will enter the account into our system.
  2. We will compare the account to our existing database, looking for possible duplication.
  3. We will mail a first collection notice.
  4. A follow-up date (of one business day) is set.
  5. The follow-up date will schedule one of our collectors to call the account automatically.
Additionally, NORTH AMERICAN RECOVERY DOES NOT score your accounts. While other agencies utilize scoring to select which accounts deserve their attention, we put every account through our thoroughly complete collection process. This ensures the highest recovery rate for YOU!

We are very proud of our skip tracing capabilities for a number of reasons. If needed, our collectors go right into skip tracing mode and find the following information:
  • The actual address and owner for each phone number supplied to us by the client
  • Telephone numbers and owners associated with each address
  • Names, addresses, and phone numbers for neighbors
  • Names, addresses, and phone numbers for "surname" matches by region
NORTH AMERICAN RECOVERY utilizes a best practices process of elimination method for skip tracing. Accounts pass through several stages of account scrubbing from various sources in an attempt to gather pertinent current information. Additionally, we utilize Experian's trigger product, which allows us to place a "trigger" on an account so that when certain types of credit activity occur, NORTH AMERICAN RECOVERY will receive notification. This notification will flag us to contact the debtor to collect funds as they apply for other credit.

All collectors' queues are menu-driven. The parameters and work standards for all accounts are developed prior to your first placement. Our management team will work with your management and staff during the start up sessions to fine-tune our collection strategies specifically for your accounts.

Your accounts will then be assigned a series of priority codes, which will control each collector's queue. Anticipated account prioritization is:
  • Broken promises
  • Broken payment plan schedules
  • New placements
  • Located skips
We want to emphasize again that NORTH AMERICAN RECOVERY DOES NOT utilize any scoring on your accounts. We focus on working every account, we do not discriminate; this has allowed us to provide a much higher recovery rate over the years. This works for us because we have developed a keen ability to determine quickly which accounts will be collected and which ones will not. In addition, since our recovery rate has historically been more than double the national average, we believe that our methods speak for themselves.

We will place new accounts into our predictive dialer on the first workday. We will schedule a follow-up according to the specific strategy developed for your accounts. This includes letters and phone calls. As circumstances dictate, our collectors will utilize their expert skip tracing skills to locate skipped debtors.