Telephone Contacts

NORTH AMERICAN RECOVERY's collectors receive extensive training on telephone techniques and methods. They are professional debt collectors and they understand the importance of complying with all state and federal laws. All of NORTH AMERICAN RECOVERY's telephone communications are professional and in accordance with the highest ethical standards. We record all telephone calls (both inbound and outbound) to our collection floor.

We cannot emphasize strongly enough that we approach your debtor with an open mind and give them the opportunity to pay their account. We never approach them in an adversarial way. If the debtor indicates a willingness to pay their account, our collectors advise the debtor of the situation and the possible repercussions of non-payment. At this point, the collector offers to assist the debtor in resolving the problem by suggesting ways in which the debtor can repay the debt, while pointing out the advantages and disadvantages of each option. This approach conveys to your debtor that we truly want to give him the opportunity to pay the account before legal action is required. Additionally, this approach enables our collectors to respond to objections to paying the bill.

We instruct the debtor on how they should contact their insurance company to resolve all possible insurance billing issues. We inform them of their responsibility and help them understand that their action will allow them to get answers from their insurance carrier and possibly help them resolve any outstanding issues so that payment will be made.

By not making an enemy of the debtor and clearly explaining all the options for payment and ramifications of non-payment, NORTH AMERICAN RECOVERY's firm, professional approach is far more likely to secure payment than the abrasive hard line approach employed by many agencies. We teach our collectors to approach each debtor professionally, treat him or her with dignity, and yet never lose sight of the purpose of the call: Payment of the balance.