Client Testimonials

"You guys are the best. I tell everyone to use you. You take the time to understand our business and you just take care of everything for me. You don't ask me silly questions and waste my time. You ask intelligent questions. The gal here before me used another agency and everything with them is just a mess. You guys are great."
Renae, Local Youth Counseling Business
Client since 2004
 
 
"You do such a great job. By far, you are the best collection agency I've worked with! Your collectors are such professionals and they do a great job for me. Tell everyone there thank you for the good job."
Judy, Dental Office Manager
Client Since: 2007
 
 
"I like the feel I get with North American Recovery. I know that I can call you guys to come pick up my files, or fax them, or even go onto the website and upload my accounts. With other agencies I wouldn't even know where to start if I needed to get in touch with them."
Kristin, Apartment Property Manager
Client Since: 2004
 
 
You do a great job for us and we're very happy."
Debbie, Credit Union Collection Manager
Client Since: 2000
 
 
"The relationship with NAR has been a very good one. I really enjoy working with you and it’s been very positive."
Lori, Dental Office Manager
Client Since: 2005
 
 
"We all really enjoy working with NAR. Lea is great to work with and responds to our emails quickly. And I appreciate the good customer service you give us. It's good to have a rep that is always concerned with making things run more smoothly."
Daleya, Medical Billing Company Manager
Client Since: 2009
 
 
"NAR have collected more for us than Bonneville ever did. I love working with NAR."
Joanna, Dental Office Manager
Client Since: 2008
 
 
"I have been in the industry for quite some time and I have never had a collection agency as successful with recovery as NAR. I have no complaints"
Patty, Apartment Complex Manager
Client Since: 2003
 
 
"I am extremely happy with NAR. We never received a check from our old collection agency. We appreciate your service very much."
Lori, Chiropractic Office Accounts Manager
Client Since: 2008
 
 
"We've always been surprised who NAR has been able to collect from. Some of the accounts we thought were lost causes. And the checks are always more than we expect."
Danny, Printing Company Owner
Client Since: 2002
 
 
"Since we switched to NAR for collections, our bad debt ratio has dropped! We get checks from NAR every month. We are very happy with North American Recovery."
Steve, Ambulance Company
Client Since: August 2007
 
 
"We've had several borrowers come in to tell us how great the collectors at NAR were to work with. They didn't call and scream at them for not paying their bill. Instead they helped each borrower find some options to help them get their debt paid.
Shara, Credit Union Collection Manager
Client Since: 2004
 
 
"I have been using North American Recovery (NAR) for years. I know the owner, Dave Saxton, personally. They always answer their phone; they are very responsive. They are also very careful to collect within the law. When I was practicing law, I had to deal with many collection agencies for violating bankruptcy law and the Fair Debt Collection Practices Act. I never had cause to bring an action against them. With the volume they do and being a local company, that is remarkable. I would never use another company."
Kevin Whatcott, JD, CSA, Homewatch Care Givers, Owner/Operator
Client since 1993
 
 
“I told my secretary a long time ago to direct any other collection agencies out the door when they come trying to get our business. North American Recovery is doing an excellent job.”
David S., Dentist
Client since: November 1993
 
 
Within 30 days of signing up with our agency, this client made the following comment:
“I am already very impressed with the professionalism of your company and look forward to working with you.”
Mark, Accounting Director, City Municipality
Client since: May 2008
 
 
“I have used other collection agencies in the past but I like N.A.R. the best because they take things more seriously than the other agencies did. I’m very pleased with North American Recovery!!”
Sandy, Account Manager, Ambulance Company
Client Since: October 2007
 
 
"I am very pleased with NAR. We have been getting great feedback from patients who were turned over to collections saying how good they are to work with."
Jennifer, Executive Director, Community Health Center
Client Since: 2007
 
 
"We were comparing NAR to another agency. NAR ranked as #1. We are getting rid of our other agency and going with North America Recovery."
Pam, Billing Manager, Medical Clinic
Client Since: 2007
 
 
"We are officially firing all our other agencies and using only N.A.R.! We have been very impressed with them, especially with the honesty we have received from the owner of the company when we met with him. We really appreciated that."
Tyler, Credit Union Collection Department Manager
Client Since: 2007
 
"I like working with NAR because they never give up. The accounts I sent over to them all went to their attorney and although it is taking some time, I know they are working hard to get them collected. I don't worry about our accounts once we have sent them to NAR.
Michael, Vice President, AWA, Inc.
Client Since: 2007
 
 
"When I took over the manager position, we had been using one of N.A.R.'s competitors and we never saw anything from them. I noticed checks coming in from North American Recovery all the time, even though we hadn't assigned to them in over a year. I decided to give all our business to N.A.R. and I haven't been disappointed."
Rob, Regional Property Manager
Client Since: November 2002
 
 
"We are very, very impressed with N.A.R. We had used a few other agencies and have not had the professionalism like we have with you. We trust you and love that your calls are recorded. We do not receive complaints from the people we have sent to you like we had with other agencies.
Susan, Dental Office Manager
Client Since: September 2006
 
 
"A representative from Bonneville came to our office and I turned him down because I love NAR. They know their stuff!"
Dr. Holt, Holt Dental Care
Client Since: 2007
 
 
"I have used many collection companies in the 13 years I have worked with Dr. Wiest. I went to an insurance seminar a few years ago and I was so impressed with you that I came right back and asked Dr. Wiest if we could switch to you. He said yes. I got in touch with your office and we have been with you ever since. I recommend you to everyone and was tickled when I read "D Clyde Screen & Glam Co" in you July letter. You are all great!! I so appreciate your help."
Kay, Dental Office Manager
Client Since: 2001
 
 
"Your staff has always been friendly, helpful and ready to take care of any issues or concerns right away. I have been very pleased with NAR. I’ve had a few collection agencies before NAR was introduced to the office and you put the other agencies to shame. Keep up the great work."
Lori, Dental Office Manager
Client Since: 2002
 
 
“Another agency came in and offered us a lower rate, we tried them and that was the biggest mistake we ever made. They may have offered a lower rate but their customer service was awful. North American Recovery is our agency.”
Rhiana, Apartment Complex Manager
Client Since: September 2003
 
 
"We sent some accounts to three agencies; N.A.R. and two others. N.A.R. was the only agency that sent us a check. We are very happy with our choice to use only one agency.”
Roberta, Credit Union Collection Manager
Client Since: March 2005
 
 
“Another collection agency came into our office. I gave them a try and was not at all impressed. I am very happy with the customer service and overall collections at North American Recovery and I will never do that again.”
Elaine, Dental Office Manager
Client Since: June 2001
 
 
As indicated in our client testimonials above, our clients truly feel that our entire recovery solution is outstanding; from our client service, to our ability to reduce complaints while simultaneously increasing recoveries, to just plain being the best agency they've ever used, They really like working with us! They feel this way because our focus is always on their needs. We believe that as one of our clients, you will truly enjoy doing business with us on a day-to-day basis as well.