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Implementation MeetingEstablishing how we will work your accounts.
Management Controls and SupervisionOur commitment is to the success and strength of your department and your organization.
Client AuditsWe encourage our clients to perform remote or on-site audits.
Implementation PlanWe incorporate what is important to you.
Evaluating EffectivenessWe develop a quality partnership between our organizations.
CollectionsWe create a customized, unique approach to collecting your receivables.
Contractual RequirementsA sales representative will personally be responsible for compliance.
Sales Representative LiaisonYour sales representative is your company liaison.
Legal CollectionsWhile many collection agencies avoid going to court, we view it as part of our commitment.
Compliance Requirements
Client Service DepartmentOur client service team understands every aspect of our operation.
Compliance Quality Control CheckpointsNAR's quality control checkpoints.
Client Cancels / RecallsWe will cancel immediately upon request.
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Our Collection PhilosophyWe approach each account as though it is 100% collectable.
The "Sales" ProcessWe determine your specific needs.
Be The Very BestWe strive to be the very best collection agency.
DisputesWe take disputes very seriously.
Happy Employees = Happy ClientsOur firm is an excellent place to work—just ask our employees.
Always Looking To ImproveWe take a pro-active approach when a mistake occurs.
Complaint Prevention & ResolutionWe train our collectors to listen to what the debtors are saying.
Employee TestimonialsRead testimonials from our happy employees.
MistakesWe take a pro-active approach when a mistake occurs.
Understanding Our Clients' NeedsWe develop a recovery program that specifically addresses your needs.
Client TestimonialsRead testimonials from our happy clients.
Proactive Client ServiceOur entire company plays a role in client service.
Professionalism and RespectWe treat each individual with the respect and dignity they deserve.
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FacilitiesOur national headquarters in Salt Lake City, Utah.
Data SecurityWe've implemented several measures to ensure the security of our clients' data.
Telephone ContactsWe teach our collectors to approach each debtor professionally.
Licenses / Professional OrganizationsNAR is a member in good standing of many organizations.
Disaster Recovery / BusinessWe recognize that there is a big difference between a backup plan and a recovery plan.
Predictive DialingWe have customized our dialer process.
Client Web Access & E-MailClient Web Access is our online access for clients.
Quality Assurance & Superior ServiceThese are integral characteristics of our company.
Skip TracingThe best skip tracer is a motivated collector.
Voice Recording TechnologyWe record all collection conversations.
Account ProcessingNAR does not utilize any scoring on your accounts.
Legal ActionOur law firm works exclusively for us.
Collection Software ProgramOur software package is called Debt$Net.
Collection LettersOur system simplifies the letter process.
Credit Bureau ReportingThe ability to report your accounts to the credit bureaus motivates many accounts to pay.
Skip Tracing ProjectsNAR can customize skip tracing programs.
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Employee Testimonials
"North American Recovery is truly the best company I have ever worked for. I have never worked for a company where the entire staff took such pride in their work until now. Working for North American Recovery has inspired me to do the absolute best job that I can do and to go above and beyond my regular daily work tasks."
- Jessica A., Collection Trainer/Supervisor
"North American Recovery is the best collection agency I have ever worked for. I've been in the collection industry for 9 years and I have never been as educated and challenged. The standards here are honest and professional and that makes a big difference when your employer is constantly teaching you to better yourself and your career."
- Jennie A., Collector
"I have been in the collection industry for 13 years and North American Recovery is the best company I have worked for. Since joining the team in 2001, I have been impressed with the hard work and dedication by each member of our staff. We each work hard every day to ensure the best possible service to our clients."
- Tracey N., Client Service Representative
"I love working at North American Recovery! Working for NAR has been one of the best work experiences I've had. Everyone here is friendly and professional; they really care about what they do each day and take pride in their work. The company is truly amazing!"
- Julie S., Data Entry Specialist
"I had never done collections before and I admit I was hesitant to take the job. However, I am glad that I did! I love working here and I love the challenge that this job provides. I have been here over 3 years and it is a wonderful company and I feel very fortunate to be a part of it."
- Crystal L., Collector Trainer/Supervisor
"Working for NAR has been one of the most challenging AND rewarding experiences I have ever had. This company is extremely people and client-oriented, which brings out the best in NAR's employees. The managers encourage everyone to rise to the difficult task at hand and to emerge as better people, employees, and members of society. This is a great company!"
- Cydnee J., Clerical Supervisor
"Since the day I started at NAR, I have been treated not only like my job was important, but like I was important as well. The respect I get as an employee and the positive atmosphere created by Dave Saxton, the owner of the company, and Gavin Duckworth, our operations manager, and others, helps me want to do the very best I can in every aspect of my job. I have never worked for a company where people cared so much; not only about me, but about the work we do - and I've even worked for myself!"
- Wes L., Legal Action Coordinator
One of my favorite aspects of NAR is you always know where you stand. It's an incredibly honest organization, and that's not something that can be said of many corporate cultures. I also appreciate that we have excellent resources for learningand development.I think the fact that we have such terrific leadership at NAR is what makes this such a great place to work.
- Sarah R., Collector