Training for Compliance With the Law

The debt collection industry is a highly regulated field. Laws like the Fair Debt Collection Practices Act (FDCPA), the Health Insurance Portability and Accountability Act (HIPAA), and Gramm-Leach-Bliley, as well as myriad state laws designed to regulate collection activity, create a veritable minefield for the unsophisticated collection agency. It's important that the agency you choose not only understands the basics of these laws but is providing ongoing training to all employees as new court decisions are handed down.

NORTH AMERICAN RECOVERY has an extensive initial training program as well as daily training classes. We also take great pride in the detail of our work manuals. We write each document in a way that educates an employee about a specific part of their job and how the law covers their actions when carrying out that task. This really helps an employee make a connection between a collection law and their specific job. We do this across the board, not just with collectors.

We also practice the philosophy of taking the conservative approach. Some agencies tend to "skirt the line" on some issues, because they believe it will help them collect more money. However, we disagree. We know that an honest conservative approach will result in successful recoveries, so that is how we run our business.