Once we have established the details of our working relationship, we will prepare an implementation plan. This plan will ensure that we incorporate the things that you have determined are important to you and your organization into our standard operating procedures, and that we deliver on your definition of the ideal collection agency relationship.
Once we have incorporated the implementation plan into our standard operating procedures, we ensure a seamless transition by conducting daily audits and reviews of the plan for the first 90 days. These audits will allow us to discover—very early—if we require any modifications to the original plan.
It is important that we also work very closely with you during this implementation period and beyond so that we can smooth out any "bumps in the road" to your satisfaction. We accomplish this goal by doing the following: