Most collection agencies brag about their great technology, their expertise in collecting a specific type of account, how long they’ve been in business, or how many collectors they employ. North American Recovery isn’t going to do that because we believe our company’s core strength is our people.
While we do have the latest technology—the most sophisticated phone system, a robust interactive and predictive dialer, the newest computers, access to the latest and greatest skip-tracing data and techniques, and we constantly update our hardware and software to ensure that we stay on the cutting edge—it is our people that make the difference. We understand this. We hire the best people, support them with exceptional training and a great business model, then get out of the way and let them do their jobs. It’s as simple as that.
North American Recovery is small enough to care about each client as though they were our only client but big enough to provide everything a client needs from a collection agency.
Listed below are brief introductions of the management team at North American Recovery. We hope you enjoy them.
Ownership & Executive Management
Dave is the President, CEO, Founder, and Sole Owner of North American Recovery. Dave started in the collection industry back in 1988. After spending five years learning the ropes as a front-line collector, he started his own agency in 1993, with a single client and a borrowed computer. Since then, his unique approach to every aspect of running a collection agency has allowed NAR to grow into a national collection agency with fifty-seven full-time employees and over 5,000 clients.
Dave was born and raised in Salt Lake City, Utah. He married his high school sweetheart, Shelley, and together they raised three children (Jorden, Chase, and Breeanne) in North Salt Lake. Dave is a motorsports enthusiast and has a passion for muscle cars, sports cars, and bullet bikes. He is a fitness fanatic too and enjoys a good workout. He also likes computers and technology, and LOVES his job. During the summer, Dave enjoys boating on Lake Powell. In the winter, he snowboards on the best snow on earth on the slopes in Utah. Most of all, he lives for spending time with his wife of twenty-five years and their three children, doing just about anything.
When talking about work, Dave says, "I love my job. The people I work with are smart, dedicated, and driven. We face challenges together, and continually come up with solutions that result in one of the most advanced collection models in the industry. It truly is a joy and I'm honored to be working alongside so many caring people each day!"
Jameson Murray, Senior Vice President
Jameson joined the North American Recovery team in December 2008. He worked his way up through the ranks and is now one of our Senior Vice Presidents. He works closely with Dave, Anthony, and all of our managers to help run the company and keep things working like a well-oiled machine.
When not at work, Jameson enjoys camping, fishing, playing video games, and spending time with his wife and three kids.
When talking about work, Jameson says, "I have been with NAR for a over 11 years, and I have to say that I love it here! I started here at NAR as a data entry agent and through hard work, I was promoted to the Legal Action Department, then to the Operations Department Manager, and now I'm a Vice President! I can honestly say that I enjoy coming to work every day. There is a great culture of trust, respect, and loyalty to each employee here at NAR. I cannot picture myself working anywhere else!"
Anthony joined the North American Recovery team in November 2010. He started out in our Collection Department where he continually honed his skills until he became one of the best collectors we’ve ever had. After nearly ten years, he was promoted to Senior Vice President where he works with Dave and Jameson to make sure everyone is on the same page.
When not at work, Anthony spends a lot of his spare time out on the soccer field as a player and as a head coach. He enjoys the outdoors, snowboarding, fishing and spending time with his family and friends.
When talking about work, Anthony says, "I worked as a first party medical biller and collector for many years before coming to North American Recovery. When the opportunity presented itself, I wasn't certain about switching over to the 3rd party side. Like many others, I had only heard negative things about the collection industry. North American Recovery quickly turned that all around for me. From the first day I walked in, I got to see the amazing impact we have on our clients and their consumers! I work for a company that has truly set out to make a positive imprint on the collection industry. My work here is challenging, dynamic, interesting, and rewarding. I love it! Because of these values, I can confidently meet with clients knowing that I represent one of the best companies in the collection industry with the best team of professionals to back me up. In other words, we provide an excellent service to our clients because of the excellent people at North American Recovery."
Lisa Hitesman, Vice President of Operations, National Attorney Network Coordinator, & Paralegal
Lisa joined North American Recovery in August of 2015 as a legal action coordinator. With her education as a paralegal, this was a great fit for her. Lisa quickly impressed everyone with her attention to detail, great work ethic, and a knack at understanding how to prioritize tasks. Lisa’s positive attitude and demeanor make her a joy to work with. Lisa is now the our Vice President of Operations and our National Attorney Network Director. She is working with our law firms across the United States.
When not at work Lisa enjoys spending time with her 5 kids and her wonderful husband. They enjoy going out to concerts and live events. She also loves being outside camping, hiking, and traveling.
When talking about work, Lisa says, “I absolutely love my job, and I love coming to work! I’m so blessed to get to work with so many amazing people. I am learning and growing every day at NAR. I take great pride to know that we are not the typical collection agency. We work hard to get exceptional results for our clients."
Department Supervisors, Trainers, and Support Staff
Each of our managers and trainers started in a non-management position. Then, through months, and sometimes years, of outstanding job performance and by displaying natural leadership abilities, all were promoted to their current positions. Each manager and trainer has proven to be an outstanding leader in his or her own right. We are proud that each member of our management team has the unique perspective of having started in the trenches.
Jessica Condos, Operations Process Manager
Jessica joined the North American Recovery team in August of 2016 and is now the head of our data entry team.
When not not at work, Jessica loves to spend time with family and friends. She brings joy into her life by baking and cooking for the people that are important to her.
When talking about work, Jessica says, “I love working with all the great and wonderful people at North America Recovery. I love coming to work and knowing I will be able to learn constantly and improve myself with my work. I love being able to help the other employees in the office and interacting with clients in the other work I do."
Chari Wolcott, Legal Action Trainer
Chari joined the North American Recovery team in March of 2019. She started out as one of our Legal Action team members and has impressed everyone with her attention to detail and willingness to learn all she can. During her time at NAR, she developed an unwavering drive and commitment to "getting things done," which has elevated her to become the Legal Action Trainer for our company. In collaboration with the NAR staff, Chari handles day-to-day operations and keeps the plates spinning. She is highly regarded by senior staff for integrity and an obvious commitment to excellence.
When not at work, Chari loves to explore wild places everywhere. A Utah native, she loves visiting the best this state has to offer, like skiing, hunting, and fishing, but is also crazy about her family, cooking, and exploring the unknown.
When talking about work, Chari says, “I love it here. You really feel like part of a team. Working here is both challenging and rewarding, and I am proud to say I work for North American Recovery. This company is extremely transparent and honest, and I feel blessed to work with so many amazing people. There is a spirit of cooperation and shared goals that I have not found anywhere else. NAR is always evolving and I get a front row seat watching the amazing process of this company."
Baida Sada, Attorney Network Trainer
Baida joined the North American Recovery team in February 2017 as a Legal Action Coordinator. Her interest in law started back in her home country of Iraq where she got her law degree. With several certifications as a paralegal and knowledge of court requirements and procedures, she quickly rose through the ranks and now leads our attorney network team as our Attorney Network Trainer.
When not at work, Baida spends most of her time at home having fun with her two girls. She also enjoys being outside and hiking in the mountains.
When talking about work, Baida says, "NAR was a great foundation for me to expand both personally and professionally. NAR is a fast paced environment that produces new and exciting challenges every day. People here are always willing to listen to new ideas, which is a critical reason I keep coming to work. I know that I am working with an amazing staff, and I am empowered by everyone around me."
Jacob Smith, Collections Assistant Manager
Jacob joined the North American Recovery Team as a collector in September 2019. Even though Jacob didn’t have any previous collections experience, his work ethic, dedication, and his commitment to success propelled him to the position of Assistant Manager.
When not at work, Jacob enjoys spending time camping, traveling, and golfing with his wife, son, and friends.
When talking about work, Jacob says, “The culture of NAR is what bought me into this amazing company. Everyone works together towards a common goal. It’s is truly a team environment. I love everything NAR stands for; honesty, integrity, and the utmost professionalism. I believe NAR shatters the “negative collector stereotype” and redefines how people perceive the collector/consumer interactions. NAR handles every consumer with the utmost respect and dignity. NAR is a company that truly inspires greatness.”
Bryanna Smith, Collections Department Trainer
Bryanna joined our team in January of 2020. She had some previous experience in the collection industry, but she was pleasantly surprised to find out what made our methods the best. She has now put her knowledge to great use and become our Collections Department Trainer.
When not at work, Bryanna loves baking everything from cookies to monkey bread. She also loves fishing and taking her adorable dog, Rocky, to the dog park.
When talking about work, Bryanna says, “Coming to work here has been the most rewarding job I’ve ever had. I love being able to help people with their questions, and I’ve made some great friends along the way. Now that I’m the Collections department trainer, I couldn’t be happier.”
Joseph McMorris, Quality Control and Compliance Officer
Catherine Taliulu, Senior Public Relations Representative
Catherine started in our Data Entry Department in August of 2008. She's held nearly every position in our Operations Department over the years. Catherine moved into a Senior Client Service position in late 2017. Catherine's extensive experience and expertise have been a great addition to our Client Service team.
Outside of work Catherine enjoys reading, traveling, and spending time with family and friends.
When talking about work, Catherine says, "I have been with NAR for almost 10 years, and it’s been a fun ride. I have come to learn a lot about how the debt collections industry works across many different businesses. Working here has been great experience and I am proud to be here."
Selma Babic, Junior Public Relations Representative
Selma joined North American Recovery in September of 2018 as a receptionist. She is now an important part of our Client Service team where her attention to detail and follow-through help ensure our clients receive only the best.
Outside of work, Selma enjoys shopping and spending time with her fiancé and friends.
When talking about work, Selma says, “I love working with all the amazing people at NAR. Creating relationships with our clients and all the different people we come in contact with is fun and very fulfilling! I always assumed I would never work in collections, but working at NAR has changed the way I view the collections industry. I’ve learned to “never say never,” and I’ve found that I like what I do. Working here has been a really great experience.”
Bryton Howell, National Sales Executive
Bryton is a National Sales Executive that joined the North American Recovery team in August of 2018. He loves the opportunity to meet new people everyday, when he goes out to meet new clients.
Bryton moved to the States about 6 years ago. He is originally from Kaohsiung, Taiwan. Bryton enjoys spending his free time with his family, working out, riding his motorcycle, and playing badminton.
When talking about work, Bryton says, “I honestly had a pretty negative image in my head about collections, I always pictured gangsters in a tank top knocking at your door, taking your TV. After a couple months at North American Recovery, I realized I was completely wrong. The work environment here is professional but not tense. Customers are treated with respect, and the management is extremely helpful. Working for North American Recovery has been an incredible experience."
Suzette Vigil, National Sales Executive
Prior to coming to work for Northern American Recovery, Suzette graduated with a bachelor’s degree in Business Management and worked as a VP of Operations in the auto finance industry for over 20 years and has been in the collections business for 25 years.
When she’s not at work, she loves to spend time with her family and their two fur babies. She loves to travel with her family and see as much of the world as she can. She and her family are huge sports fanatics and are always ready to catch the next big game.
When talking about work, Suzette says, “I love working with all the wonderful, talented people at Northern American Recovery. Knowing that we are making a difference for our clients is so rewarding. This is an evolving business, and I’m excited to be part of such a fast-paced, growing company that truly strives to be the best.”
CJ Magana, National Sales Executive
The Rest of Our Team
In addition to the people listed above, we have a total of seventy dedicated, committed, professional full-time employees working hard every day to provide our clients with the best collection agency experience they’ve ever had. That is our goal. We diligently strive toward this goal and hope to get the chance to show you what we can do for you. Call our office at 801-364-0777, option 6. You'll be glad you did.
If you’re still not convinced, take a look at our Client Reviews page. See what some of our clients have said about us over the years. You’ll be glad you did. Click here.