North American Recovery's Core Strength: Our People
Most collection agencies brag about their great technology, their expertise in collecting a specific type of account, how long they’ve been in business, or how many collectors they employ. North American Recovery isn’t going to do that because we believe our company’s core strength is our people.
While we do have the latest technology—the most sophisticated phone system, a robust interactive and predictive dialer, the newest computers, access to the latest and greatest skip-tracing data and techniques, and we constantly update our hardware and software to ensure that we stay on the cutting edge—it is our people that make the difference. We understand this. We hire the best people, support them with exceptional training and a great business model, then get out of the way and let them do their jobs. It’s as simple as that.
North American Recovery is small enough to care about each client as though they were our only client, but big enough to provide everything a client needs from a collection agency.
Listed below are brief introductions of the members of our management team at North American Recovery. We hope you enjoy them.
Ownership and Senior Management
David J. Saxton is the Founder, President, and CEO of North American Recovery (NAR), a premier national collection agency headquartered in West Valley City, Utah. Since establishing the firm in 1993 with a single client and a borrowed computer, David has guided NAR’s evolution into a robust organization serving over 5,000 clients with a dedicated team of 50 professionals. His career in accounts receivable management began in 1988, where he spent five years mastering front-line collections before launching his own venture based on principles of integrity, innovation, and superior client service.
In addition to leading NAR, David serves as the Chief Information Security Officer (CISO), personally overseeing the company’s vision, strategy, and comprehensive Information Security Program. In this critical role, he ensures the protection of sensitive information assets and technologies, working closely with the security team to implement rigorous processes that mitigate IT risks and maintain compliance in a complex regulatory landscape.
David's industry leadership was formally recognized in July 2025 when he was elected to the Board of Directors of ACA International, the leading association for credit and collection professionals. Serving a three-year term through 2028, he contributes to the strategic direction of the industry, advocating for ethical standards and professional development. He previously served as a Board Liaison for ACA’s Asset Buyer Advisory Council.
A Utah native, David graduated from West High School in Salt Lake City and attended Salt Lake Community College. He is known for a management philosophy that prioritizes people over technology, believing that empowered employees drive results. Outside the office, David is a fitness enthusiast and motorsports aficionado with a passion for muscle cars and motorcycles. He enjoys snowboarding in Utah’s mountains, boating on Lake Powell, and spending time with his two daughters, Jorden and Breeanne.
Anthony Fuentes, Senior Vice President & Information Security Executive
Anthony joined the North American Recovery team in November 2010. He started out in our Collection Department, where he continually honed his skills until he became one of the best collectors we’ve ever had. After nearly ten years, he was promoted to Senior Vice President, where he works with Dave and Jameson to make sure everyone is on the same page.
When not at work, Anthony spends a lot of his spare time on the soccer field as a player and as a head coach. He enjoys the outdoors, snowboarding, fishing, and spending time with his family and friends.
When talking about work, Anthony says, "I spent many years in management on the first‑party medical billing and collection side before joining North American Recovery. When the opportunity arose to transition into third‑party collections, I wasn’t entirely sure it was the right move. Like many people, I had only heard negative things about the collection industry.
North American Recovery changed that for me almost immediately. From the moment I walked in, I saw firsthand the positive impact we have on both our clients and their consumers. I work for a company that is truly committed to making a meaningful, positive difference in the collection industry.
My work here is challenging, dynamic, interesting, and deeply rewarding—I genuinely love what I do. Because of the company’s values and the professionalism of our team, I can confidently meet with clients knowing I represent one of the best organizations in the industry.
In short, we’re able to provide exceptional service to our clients because we have exceptional people at North American Recovery."
Department Supervisors, Trainers, Support Staff, and Client Service Team
Each of our managers and trainers started in a non-management position. Then, through months, and sometimes years, of outstanding job performance and by displaying natural leadership abilities, all were promoted to their current positions. Each manager and trainer has proven to be an outstanding leader in his or her own right. We are proud that each member of our management team has the unique perspective of having started in the trenches.
PatKrista Kristic Peterson, Legal Action and Attorney Network Manager
Krista Kristic Peterson is a seasoned legal and recovery professional with more than 25 years of experience in debt collection, creditor rights, litigation support, compliance, and operational leadership. Throughout her career, she has built a reputation for successfully aligning legal strategy with operational excellence, bringing a unique combination of hands-on industry expertise and leadership to every role she undertakes.
Krista began her career as a collector, spending more than eight years developing expertise in account recovery, negotiation, customer relations, conflict resolution, and team development. Her strong performance and leadership abilities led her into coaching and mentoring roles, where she helped drive operational success while fostering a culture of accountability and service.
Over the years, Krista expanded her focus into legal collections and creditor rights, gaining extensive experience in litigation support, judgments, garnishments, settlements, liens, post-judgment remedies, and regulatory compliance. Her background also includes process serving, skip tracing, asset investigations, debtor location services, and recovery strategy development—skills that have proven invaluable in achieving successful outcomes for clients and business partners.
As a leader, Krista has managed complex legal and recovery processes from initiation through resolution, working closely with attorneys, courts, clients, and vendors to ensure compliance, efficiency, and results. Her experience spans vendor management, operational performance, forecasting, audit remediation, client relations, and organizational compliance initiatives.
Today, as Legal Action & Attorney Network Manager for North American Recovery, Krista oversees a nationwide network of attorneys and legal professionals, helping optimize recovery strategies, strengthen partnerships, and enhance operational performance. Her diverse background and practical expertise enable her to navigate complex challenges while consistently delivering measurable results.
Known for her integrity, collaborative leadership style, and commitment to excellence, Krista is passionate about building strong professional relationships, driving continuous improvement, and helping clients achieve successful outcomes through effective legal recovery solutions.
Patricia McCollaum, Clerical Support Department Manager
Kyle Wilson joined North American Recovery in November 2024 as a Collector and has quickly become a standout performer. He earned Employee of the Month in January and May 2025 and has received it twice in 2026.
With over 15 years of sales leadership and client success experience, Kyle spent over a decade at CenturyLink where he ranked in the top 20% of B2B sales professionals, won the Circle of Excellence three times (top 3%), and advanced through multiple promotions into key management roles—In these positions, he successfully led teams, built strong client relationships, drove significant sales growth, and managed large revenue portfolios.
Kyle brings proven strengths in customer focus, solution design, team coaching and development, training, and a highly effective customer service approach to his work at NAR.
Kyle truly loves the culture at North American Recovery. From day one, he has been impressed by the professionalism, collaboration, and genuine commitment to both clients and employees. He especially enjoys his role as a trainer and is excited to contribute his extensive leadership experience and energy to a team that values excellence, integrity, and making a positive impact every day.
Outside of work, Kyle is married with four children. He comes from a large family and enjoys family history research, traveling, and spending time with family and friends.d the North American Recovery team.”
I have been with NAR since August of 2008, and it has been an adventure! I began as a Data Entry agent and moved around in varies positions in the Operations department. I moved over to the Client Service department in November 2017 and relish the chance to use all the knowledge and experience I gained to helping our clients. I really appreciate the work that I do and enjoy the people I work with.Brittany Andrade, Client Relations Specialist
I joined NAR in May 2025 and have thoroughly enjoyed my experience so far. I began as a Receptionist and was soon given the opportunity to transition into our Client Service Department. It has been amazing to work with such a dedicated team, and I look forward to continuing to support our clients and contribute to their growth and success.
The Rest of Our Team
In addition to the team members listed above, we have 50 dedicated, committed, and professional full-time employees working hard every day to provide our clients with the best collection agency experience possible. That is our goal. We diligently strive for this goal, and hope to get the chance to show you what we can do for you. Call our office at 801-364-0777, option 6. You'll be glad you did.
If you'd like to see what our clients say about our service click here.
Department Managers
North American Recovery has three distinct divisions: Operations, Sales & Client Service, and Collections. Each department manager brings his or her unique and successful leadership style in directing the individual departments. Together they form a cohesive group, which keeps everyone on the same page and ensures a high level of professionalism throughout the entire company.
Each of our managers started in a non-management position. Then, through months—and sometimes years—of outstanding job performance and by displaying natural leadership abilities, all were promoted to their current positions. Each manager has proven to be an outstanding leader in his or her own right. We are proud that each member of our management team has the unique perspective of having started in the tren