North American Recovery's Core Strength = Our People

Most collection agencies brag about their great technology, their expertise in collecting a specific type of account, how long they’ve been in business, or how many collectors they employ. North American Recovery isn’t going to do that because we believe our company’s core strength is our people.

While we do have the latest technology—the most sophisticated phone system, a robust interactive and predictive dialer, the newest computers, and access to the latest and greatest skip-tracing data and techniques, and we constantly update our hardware and software to ensure that we stay on the cutting edge—it is our people that make the difference. We understand this. We hire the best people, support them with exceptional training and a great business model, then get out of the way and let them do their jobs. It’s as simple as that.

North American Recovery is small enough to care about each client as though they were our only client but big enough to provide everything a client needs from a collection agency.

Listed below are brief introductions of the management team at North American Recovery. We hope you enjoy them.


Ownership & Executive Management

David J. Saxton, President, CEO & Owner 

Dave is the President, CEO, Founder, and Sole Owner of North American Recovery. Dave started in the collection industry back in 1988. After spending five years learning the ropes as a front-line collector, he started his own agency in 1993, with a single client and a borrowed computer. Since then, his unique approach to every aspect of running a collection agency has allowed NAR to grow into a national collection agency with fifty-seven full-time employees and over 5,000 clients.

Dave was born and raised in Salt Lake City, Utah. He married his high school sweetheart, Shelley, and together they raised three children (Jorden, Chase, and Breeanne) in North Salt Lake. Dave is a motorsports enthusiast and has a passion for muscle cars, sports cars, and bullet bikes. He is a fitness fanatic too and enjoys a good workout. He also likes computers and technology, and LOVES his job. During the summer, Dave enjoys boating on Lake Powell. In the winter, he snowboards on the best snow on earth on the slopes in Utah. Most of all, he lives for spending time with his wife of twenty-five years and their three children, doing just about anything.

When talking about work, Dave says, "I love my job. The people I work with are smart, dedicated, and driven. We face challenges together, and continually come up with solutions that result in one of the most advanced collection models in the industry. It truly is a joy and I'm honored to be working alongside so many caring people each day!" 

Jameson Murray, Senior Vice President 

Jameson joined the North American Recovery team in December 2008.He worked his way up through the ranks and is now one of our Senior Vice Presidents. He works closely with Dave, Anthony, and all of our managers to help run the company and keep things working like a well-oiled machine.

When not at work, Jameson enjoys camping, fishing, playing video games, and spending time with his wife and three kids.

When talking about work, Jameson says, "I have been with NAR for a over 11years, and I have to say that I love it here! I started here at NAR as a data entry agent and through hard work I was promoted to the Legal Action Department, then to the Operations Department Manager, and now I'm a Vice President! I can honestly say that I enjoy coming to work every day.  There is a great culture of trust, respect and loyalty to each employee here at NAR. I cannot picture myself working anywhere else!"


Anthony Fuentes, Senior Vice President 

Anthony joined the North American Recovery team in November 2010. He started out in our Collection Department where he continually honed his skills until he became one of the best collectors we’ve ever had. After nearly ten years he was promoted to Senior Vice President where he works with Dave and Jameson to make sure everyone is on the same page. 

When not at work, Anthony spends a lot of his spare time out on the soccer field as a player and as a head coach. He enjoys the outdoors, snowboarding, fishing and spending time with his family and friends.

When talking about work, Anthony says, "I worked as a first party medical biller and collector for many years before coming to North American Recovery. When the opportunity presented itself, I wasn't certain about switching over to the 3rd party side. Like many others I had only heard negative things about the collection industry. North American Recovery quickly turned that all around for me. From the first day I walked in to my 5th year with North American Recovery, I get to see firsthand the positive impact we have with our clients and their consumers! I work for a company who has truly set out to make a positive imprint on the collection industry. My work here is challenging, dynamic, interesting and rewarding. I love it!

Because of these values, I can confidently meet with clients knowing that I represent one of the best companies in the collection industry with the best team of professionals to back me up. In other words, we provide an excellent service to our clients because of the excellent people at North American Recovery."

Lisa Hitesman 
Vice President of Operations
National Attorney Network Coordinator/Paralegal


Lisa joined North American Recovery in August of 2015 as a legal action coordinator. With her education as a paralegal this was a great fit for her. Lisa quickly impressed everyone with her attention to detail, great work ethic and a knack at understanding how to prioritize tasks. Lisa’s always positive attitude and demeanor make her a joy to work with. Lisa is now the our Vice President of Operations and our National Attorney Network Director. She is working with our law firms across the United States.
When not at work Lisa enjoys spending time with her 5 kids and her wonderful husband. They enjoy going out to concerts and live events. She also loves being outside camping, hiking and traveling.
When talking about work, Lisa says, “I absolutely love my job, I love coming to work! I’m so blessed to get to work with so many amazing people. I am learning and growing every day at NAR. I take great pride to know that we are not the typical collection agency. We work hard to get exceptional results for our clients."



Department Supervisors, Trainers, and Support Staff

Each of our managers and trainers started in a non-management position. Then, through months—and sometimes years—of outstanding job performance and by displaying natural leadership abilities, all were promoted to their current positions. Each manager and trainer has proven to be an outstanding leader in his or her own right. We are proud that each member of our management team has the unique perspective of having started in the trenches.

Jessica Condos, Operations Process Manager

 Jessica joined the North American Recovery team in August of 2016 and is head of our   data entry team.

 When not not at work, Jessica loves to spend time with family and friends. She loves   baking and cooking for the people in her life because of the joy it brings.

When talking about work Jessica says, “I love working with all the great and wonderful   people at North America Recovery. I love coming to work and knowing I will be able to   learn constantly and improve myself with my work. I love being able to help the other   employees in the office and interacting with clients in the other work I do. “


 Chari Wolcott, Legal Action Trainer 

Chari joined the North American Recovery team in March or 2019. She started out as one of our Legal Action team members and has impressed everyone with her attention to detail and willingness to learn all she can. During her time at NAR, she developed an unwavering drive and commitment to "getting things done", which has elevated her to becomme the Legal Action Trainer for our company. In collaboration with the NAR staff, Chari handles day-to-day operations and keeps the plates spinning. She is highly regarded by senior staff for integrity, and an obvious commitment to excellence.

When not at work, Chari loves to explore wild places everywhere. A Utah native, she loves visiting the best this state has to offer, like skiing, hunting, and fishing, but is also crazy about her family, cooking, and exploring the unknown.

When talking about work, Chari says, “I love it here. You really feel like part of a team. Working here is both challenging and rewarding, and I am proud to say I work for North American Recovery. This company is extremely transparent and honest and I feel blessed to work with so many amazing people. There is a spirit of cooperation and shared goals that I haev not found anywhere else. NAR is always evolving and I get a front row seat watching the amazing process of this compeny."

  Baida Sada, Attorney Network Trainer

Baida joined the North American Recovery team in February 2017 as a Legal Action Coordinator. Her interest in law started back in her home country of Iraq, where she had her Law Degree. With her Paralegal Certificate and knowledge of court requirement and procedures, she was great candidate as an Attorney Network Coordinator then promoted to be our Attorney Network Trainer.

When not at work, Baida spent most of her time at home having fun with her two girls. Also enjoys being out side and hiking in the mountains.

When talking about work, Baida says NAR was a great foundation for me to expand both personal and professional growth. NAR is a fast paced environment that produced new and existing challenges. People here are always willing to listen to new ideas which are critical reason for me to continue coming to work. I know that I am working with an amazing staff that valued and empowers everyone.


Lupe Toko, Collection Department Assistant Manager

Lupe joined the North American Recovery team as a collector in February 2019. With impressive performance and skills as a collector she became part of the Collections Supervisor Team in and is now proud to serve as the Collections Department Trainer.
When not at work Lupe loves spending her time with her 7 kids, family, and friends hanging out, laughing, and just enjoying life.
When talking about work, Lupe says, "I come from a background of 13 years of collections working in various financial industries such as the payday loan, mortgage, and credit cards industry for different companies. I have to say NAR is the best company to work for. I love the culture of the work environment, I love the dynamic of the Management Team, but what I love most is that this is a visionary company with endless opportunities for growth. This company is one of integrity and it shows in everything that NAR does. I love what NAR stands for and is striving for. I am beyond excited and grateful to be a part of this great team and company!"

Jacob Smith, Collections Specialist Trainer

Jacob joined the North American Recovery Team as a collector in September 2019. Even though Jacob didn’t have any previous collections experience, his work ethic, dedication, and his commitment to success, he worked his way up and is now our Collection Department Trainer.

When not at work, Jacob enjoys spending time camping, traveling and golfing with his wife, son, and friends.

When talking about work, Jacob says, “The culture of NAR is what bought me into this amazing company. Everyone works together towards a common goal. It’s is truly a team environment. I love everything NAR stands for; honesty, integrity, and the upmost professionalism. I believe NAR shatters the “negative collector stereotype” on how people perceive the collector/consumer interactions. NAR handles every consumer with the utmost respect and dignity. NAR is a company that truly inspires greatness.”


Catherine Taliulu, Senior Client Service Representative 

Catherine started in our Data Entry Department in August of 2008. She's held nearly every position in our Operations Department over the years. Catherine moved into a Senior Client Service roll in late 2017. Catherine's extensive experience and expertise have been a great addition to our Client Service team.

Outside of work Catherine enjoys reading, traveling and spending time with family and friends.

When talking about work Catherine says, "I have been with NAR for almost 10 years and it’s been a fun ride. I have come to learn a lot about how the debt collections industry works with the different departments I’ve been a part of. Working here has been great experience and I am proud to be here."

Bryton Howell, National Sales Executive

Bryton is an Outside Sales Representative that joined the North American Recovery team   in August of 2018. He loves the opportunity to meet new people everyday,  when he goes   out to meet new clients.

Bryton moved to the States about 6 years ago, he is originally from Kaohsiung Taiwan.   Bryton enjoys spending his free time with his family, working out, riding his motorcycle and   playing badminton.
When talking about work, Bryton says, “I honestly had a pretty negative image in my head   about collections, I always pictured gangsters in a tank top knocking at   your door, taking   your TV. After a couple months at North American Recovery, I realized I was completely   wrong. The work environment here is professional but not tense, customers are treated with respect and the management is extremely helpful. Working for North American Recovery has been an incredible experience.


Jaron Murray, Client Service Represenatative

Jaron joined North American Recovery in February of 2020 as an outside client service representative. He handles multiple tasks on the client service team and helps to make sure everything gets done, is up to standards, and functions smoothly.

Outside of work, Jaron enjoys sports, fishing, working on his car, playing video games, and spending time with his wife and two dogs.

When tallking about work, Jaron says, "While working here I've come to realize many great things about North American Recovery, but they said I'd have to limit myself to two for time's sake. The first is that I've never worked in an environment like we have here. Everyone who works here is professional, and encourages competition in a very healthy way. The second thing I've realized is that we really make a difference with both the people we work with, and their businesses. Working here really helps people and is something you can definitely feel proud of."

Selma Babic, Client Service Representative

Selma joined North American Recovery in September of 2018 as a receptionist. She is now an important part of our Client Service team where her attention to detail and follow-through help ensure our Clients receive the best service 
Outside of work, Selma enjoys shopping, and spending time with her fiancé and friends.
When talking about work, Selma says, “I love working with all the amazing people at NAR. Creating relationships with our clients and all the different people we come in contact with is fun and very fulfilling! I always assumed I would never work in collections, but working at NAR has changed the way I view the collections industry. I’ve learned to “never say never”, and I’ve found that I like what I do and working here has been a really great experience.”


Suzette Vigil, Senior National Sales Executive

Prior to coming to work for North American Recovery Suzette was a VP of Operations in the auto finance industry for over 20 years. Suzette has been in the collections business for 25 years. She graduated with her Bachelor’s Degree in Business Management and went on to pursue her career in the auto finance industry.

When not at work Suzette loves to spend time with her family and her two fur babies. She loves to travel and has been to many different States. Suzette’s goal is to see as much of the world as she can and branch out and explore more countries. Suzette and her family are huge sports fanatics so at their house they always have some type of sports game on. Suzette believes you should live your best life!

When talking about work, Suzette says, “I love working with all the wonderful, talented people at North American Recovery and knowing that we are making a difference for our clients is so rewarding. This is an evolving business and I’m excited to be part of such fast-paced growing company who truly strives to be the best.”


The Rest of Our Team

In addition to the people listed above, we have a total of seventy dedicated, committed, professional full-time employees working hard every day to provide our clients with the best collection agency experience they’ve ever had. That is our goal. We diligently strive toward this goal and hope to get the chance to show you what we can do for you. Call our office at 801-364-0777, option 6. You'll be glad you did. 

If you’re still not convinced, take a look at our Client Reviews page. See what some of our clients have said about us over the years. You’ll be glad you did. Click here.

Department Managers

North American Recovery has three distinct divisions: Operations, Sales & Client Service, and Collections. Each department manager brings his or her unique and successful leadership style in directing the individual departments. Together they form a cohesive group, which keeps everyone on the same page and ensures a high level of professionalism throughout the entire company.

Each of our managers started in a non-management position. Then, through months—and sometimes years—of outstanding job performance and by displaying natural leadership abilities, all were promoted to their current positions. Each manager has proven to be an outstanding leader in his or her own right. We are proud that each member of our management team has the unique perspective of having started in the tren