North American Recovery's Core Strength = Our People

Most collection agencies brag about their great technology, their expertise in collecting a specific type of account, how long they’ve been in business, or how many collectors they employ. North American Recovery isn’t going to do that because we believe our company’s core strength is our people.

While we do have the latest technology—the most sophisticated phone system, a robust interactive and predictive dialer, the newest computers, and access to the latest and greatest skip-tracing data and techniques, and we constantly update our hardware and software to ensure that we stay on the cutting edge—it is our people that make the difference. We understand this. We hire the best people, support them with exceptional training and a great business model, then get out of the way and let them do their jobs. It’s as simple as that.

North American Recovery is small enough to care about each client as though they were our only client but big enough to provide everything a client needs from a collection agency.

Listed below are brief introductions of the management team at North American Recovery. We hope you enjoy them.

 

Ownership & Executive Management

David J. Saxton, President, CEO & Owner DaveSaxton@North-American-Recovery.com 

Dave is the President, CEO, Founder, and Sole Owner of North American Recovery. Dave started in the collection industry back in 1988. After spending five years learning the ropes as a front-line collector, he started his own agency in 1993, with a single client and a borrowed computer. Since then, his unique approach to every aspect of running a collection agency has allowed NAR to grow into a national collection agency with fifty-seven full-time employees and over 5,000 clients.

Dave was born and raised in Salt Lake City, Utah. He married his high school sweetheart, Shelley, and together they raised three children (Jorden, Chase, and Breeanne) in North Salt Lake. Dave is a motorsports enthusiast and has a passion for muscle cars, sports cars, and bullet bikes. He is a fitness fanatic too and enjoys a good workout. He also likes computers and technology, and LOVES his job. During the summer, Dave enjoys boating on Lake Powell. In the winter, he snowboards on the best snow on earth on the slopes in Utah. Most of all, he lives for spending time with his wife of twenty-five years and their three children, doing just about anything.

When talking about work, Dave says, "I love my job. The people I work with are smart, dedicated, and driven. We face challenges together, and continually come up with solutions that result in one of the most advanced collection models in the industry. It truly is a joy and I'm honored to be working alongside so many caring people each day!" 


Jameson Murray, Senior Vice President JamesonMurray@North-American-Recovery.com

Jameson joned the North American Recovery team in December 2008.He worked his way up through the ranks and is now one of our Senior Vice Presidents. He works closley with Dave, Anthony, and all of our managers to help run the company and keep things working like a well-oiled machine.

When not at work, Jameson enjoys camping, fishing, playing video games, and spending time with his wife and three kids.

When talking about work, Jameson says, "I have been with NAR for a over 11years, and I have to say that I love it here! I started here at NAR as a data entry agent and through hard work I was promoted to the Legal Action Department, then to the Operations Department Manager, and now I'm a Vice President! I can honestly say that I enjoy coming to work every day.  There is a great culture of trust, respect and loyalty to each employee here at NAR. I cannot picture myself working anywhere else!"



 

Anthony Fuentes, Senior Vice President AnthonyFuentes@North-American-Recovery.com

Anthony joined the North American Recovery team in November 2010. He started out in our Collection Department where he continually honed his skills until he became one of the best collectors we’ve ever had. After nearly ten years he was promoted to Senior Vice President where he works with Dave and Jameson to make sure everyone is on the same page. 

When not at work, Anthony spends a lot of his spare time out on the soccer field as a player and as a head coach. He enjoys the outdoors, snowboarding, fishing and spending time with his family and friends.

When talking about work, Anthony says, "I worked as a first party medical biller and collector for many years before coming to North American Recovery. When the opportunity presented itself, I wasn't certain about switching over to the 3rd party side. Like many others I had only heard negative things about the collection industry. North American Recovery quickly turned that all around for me. From the first day I walked in to my 5th year with North American Recovery, I get to see firsthand the positive impact we have with our clients and their consumers! I work for a company who has truly set out to make a positive imprint on the collection industry. My work here is challenging, dynamic, interesting and rewarding. I love it!

Because of these values, I can confidently meet with clients knowing that I represent one of the best companies in the collection industry with the best team of professionals to back me up. In other words, we provide an excellent service to our clients because of the excellent people at North American Recovery."


 

Department Supervisors, Trainers, and Support Staff

Each of our managers and trainers started in a non-management position. Then, through months—and sometimes years—of outstanding job performance and by displaying natural leadership abilities, all were promoted to their current positions. Each manager and trainer has proven to be an outstanding leader in his or her own right. We are proud that each member of our management team has the unique perspective of having started in the trenches.

Lisa Hitesman 
Operation's Department Assistant Manager
National Attorney Network Coordinator/Paralegal
 

LisaHitesman@North-American-Recovery.com 

Lisa joined North American Recovery in August of 2015 as a legal action coordinator. With her education as a paralegal this was a great fit for her. Lisa quickly impressed everyone with her attention to detail, great work ethic and a knack at understanding how to prioritize tasks. Lisa’s always positive attitude and demeanor make her a joy to work with. Lisa is now the Supervisor over the Operations Department and the Senior Attorney Network Director. She is working with our law firms across the United States.
 
When not at work Lisa enjoys spending time with her 5 kids and her wonderful husband. They enjoy going out to concerts and live events. She also loves being outside camping, hiking and traveling.
 
When talking about work, Lisa says, “I absolutely love my job, I love coming to work! I’m so blessed to get to work with so many amazing people. I am learning and growing every day at NAR. I take great pride to know that we are not the typical collection agency. We work hard to get exceptional results for our clients."




Jessica Condos, Date Entry Team Lead JessicaCondos@North-American-Recovery.com

 Jessica joined the North American Recovery team in August of 2016 and is head of our   data entry team.

 When not not at work, Jessica loves to spend time with family and friends. She loves   baking and cooking for the people in her life because of the joy it brings.

When talking about work Jessica says, “I love working with all the great and wonderful   people at North America Recovery. I love coming to work and knowing I will be able to   learn constantly and improve myself with my work. I love being able to help the other   employees in the office and interacting with clients in the other work I do. “





Alexander Boully, Collection Department Supervisor AlexanderBoully@North-American-Recovery.com

Alex is our Collection Department Supervisor. He joined our team in August of 2017. He enjoys taking his personal life experience and applying it to his training meetings with collectors. 

He is originally from Boise, Idaho and is a recent graduate from Utah State University. Alex enjoys spending his free time with his friends, watching movies, and traveling.

When talking about work, Alex says, "When a new collector begins training, it's often their first time seeing this side of the collection industry. As a trainer, I can show these new collectors that even though there are legal agreements between the clients and the consumers, collections doesn't have to be a scary thing. Taking a moment to understand the consumers needs while helping them understand the clients expectations will  almost always result in a happy consumer, and a happy client.


 

Jamie Dent, Collection Department Trainer JamieDent@North-American-Recovery.com

Jamie has worked at North American Recovery since 2011. She started as a collector and was able to be promoted to the Collection Department Coach due to her hard work and dedication to excellence.

When not at work you can find Jamie spending time with her family and her three beautiful huskies.

When talking about work Jamie said, "I thought it would be difficult but I received the tools and knowledge I needed to be successful and now I love being able to provide those tools to new collectors that join the company. I enjoy sharing my best practices to help others learn what it takes to do a great job and also be successful. I love being part of a great company who cares about their clients and employees!"


 

Jessica Gusta, Collection Department Trainer JessicaGusta@North-American-Recovery.com

Jessica initially started with NAR in July of 2010. She now works in our Collections Department as a trainer for the second half of our training program.
 
When not at work Jessica can be found spending time with her daughter. They enjoy anything outside, coloring, and reading stories.
 
When talking about work, Jessica says, "I've worked for NAR for a total of 5 years and truly enjoy coming to work every day and being a part of such an amazing ambitious team! I've worked other positions and explored other fields, but I've never been able to find an environment quite like NAR's! I am so grateful to have such a rewarding position and to have the opportunity to help train and develop our collections team."




 

Troy Wilkerson, Sales Representative TroyWilkerson@North-American-Recovery.com

Troy has been with the company in our Sales department since April of 2007. 

Troy graduated from BYU with a bachelor's degree in Family Science and a minor in Psychology. During his free time, Troy enjoys playing sports and spending time outdoors, camping and fishing with his wonderful wife and three children.

When talking about work, Troy says, "I began my employment at North American Recovery in  2007, and I couldn’t be more happy with the decision to join the TEAM!!  If you are considering  North American Recovery as your next place of employment, don’t hesitate.  If you are willing to work hard, and follow the training that you will receive, you will be rewarded.  We have a fun and challenging environment that promotes personal development as well as professional with opportunities for growth. The people, the benefits, and the job are very rewarding, I simply LOVE working here!!  


 


Bryton Howell, Sales Representative BrytonHowell@north-american-recovery.com

Bryton is an Outside Sales Representative that joined the North American Recovery team   in August of 2018. He loves the opportunity to meet new people everyday,  when he goes   out to meet new clients.

Bryton moved to the States about 6 years ago, he is originally from Kaohsiung Taiwan.   Bryton enjoys spending his free time with his family, working out, riding his motorcycle and   playing badminton.
 
When talking about work, Bryton says, “I honestly had a pretty negative image in my head   about collections, I always pictured gangsters in a tank top knocking at   your door, taking   your TV. After a couple months at North American Recovery, I realized I was completely   wrong. The work environment here is professional but not tense, customers are treated with respect and the management is extremely helpful. Working for North American Recovery has been an incredible experience.



 

Catherine Taliulu, Senior Client Service Representative CatherineTaliulu@North-American-Recovery.com

Catherine started in our Data Entry Department in August of 2008. She's held nearly every position in our Operations Department over the years. Catherine moved into a Senior Client Service roll in late 2017. Catherine's extensive experience and expertise have been a great addition to our Client Service team.

Outside of work Catherine enjoys reading, traveling and spending time with family and friends.

When talking about work Catherine says, "I have been with NAR for almost 10 years and it’s been a fun ride. I have come to learn a lot about how the debt collections industry works with the different departments I’ve been a part of. Working here has been great experience and I am proud to be here."




Selma Babic, Client Service Representative SelmaBabic@north-american-recovery.com


Selma joined North American Recovery in September of 2018 as a receptionist. She is now an important part of our Client Service team where her attention to detail and follow-through help ensure our Clients receive the best service 
 
Outside of work, Selma enjoys shopping, and spending time with her fiancé and friends.
 
When talking about work, Selma says: “I love working with all the amazing people at NAR. Creating relationships with our clients and all the different people we come in contact with is fun and very fulfilling! I always assumed I would never work in collections, but working at NAR has changed the way I view the collections industry. I’ve learned to “never say never”, and I’ve found that I like what I do and working here has been a really great experience.”





BriAnne Bauman
Human Resource Administrator
Assistant to Dave Saxton 

BriAnneBauman@North-American-Recovery.com

BriAnne joined North American Recovery in May of 2019 as our Human Resource Administrator and Assistant to the President.
 
When not at work, BriAnne can be found on the go with her two children and wonderful husband. Among her favorite things to do with her family and friends are cheering on Real Salt Lake, traveling, and spending time outside.
 
When talking about work, BriAnne says, “I joined NAR after many years in the collections industry and I’m so impressed with the level of professionalism and respect shown to our clients, our debtors, and between co-workers here. There is an atmosphere of achievement and growth at NAR that inspires me to be better every day. I’m proud to say that I work for an excellent company and with excellent people. I feel blessed to be a part of this team!”


 

The Rest of Our Team

In addition to the people listed above, we have a total of fourty-eight dedicated, committed, professional full-time employees working hard every day to provide our clients with the best collection agency experience they’ve ever had. That is our goal. We diligently strive toward this goal and hope to get the chance to show you what we can do for you. Call our office at 801-364-0777, option 6, and ask for Troy.  He will be happy to hear from you.

If you’re still not convinced, take a look at our Client Reviews page. See what some of our clients have said about us over the years. You’ll be glad you did. Click here.



Department Managers

North American Recovery has three distinct divisions: Operations, Sales & Client Service, and Collections. Each department manager brings his or her unique and successful leadership style in directing the individual departments. Together they form a cohesive group, which keeps everyone on the same page and ensures a high level of professionalism throughout the entire company.

Each of our managers started in a non-management position. Then, through months—and sometimes years—of outstanding job performance and by displaying natural leadership abilities, all were promoted to their current positions. Each manager has proven to be an outstanding leader in his or her own right. We are proud that each member of our management team has the unique perspective of having started in the tren